The agreement, in plain English.

When you use this site, fill in our form, book a call, or hire us for a project, you're agreeing to these terms. Read them. They're written to be readable, not impressive.

The bits that matter most: you own your site, we don't sell your data, we'll be honest about what AI is doing, and neither of us is liable for things outside our control.

These terms are between you (the visitor, prospect, or client) and Acqengi. A separate, signed scope of work (SOW) or master services agreement (MSA) governs any specific project. If those documents conflict with these terms, the signed agreement wins for that project.

Acqengi designs, builds, runs, and maintains websites and web apps. We also build AI automations that plug into how your business operates — lead routing, customer support, follow-ups, scheduling, content. The specifics for any given project — scope, deliverables, timeline, cost — are set in a written proposal or SOW before work starts.

Anything you see on this site — services, examples, pricing references — is illustrative. None of it is a binding offer until we've agreed on scope in writing.

When you submit the contact form, email us, book a call, or chat with a widget on the site:

• A human at Acqengi will reply. Typically within one business day, often faster.
• We may use AI to draft, summarise, or route your enquiry. That assistance speeds us up — it doesn't replace human review. Any chat agent or AI assistant on this site is clearly labelled as such, and you can always escalate to a person.
• We may follow upif your enquiry looks like a fit. You can opt out at any point by replying “unsubscribe” or emailing us.
• We won't use your enquiry to train public AI models. Where we use third-party AI vendors, we only use providers that contractually commit to no training on our data.

When we build something for you, you own it. Specifically:

• Your site, your code, your content. On payment of project fees, all rights in the deliverables we build for you transfer to you. You can take the code, host it elsewhere, or hand it to another agency at any time.
• Our underlying tools stay ours.Internal libraries, templates, methodologies, and AI agent configurations we've built before or alongside your project remain ours. You get a perpetual license to use them as part of your delivered project, but you don't own those underlying tools.
• Third-party assets follow their own licenses. Fonts, stock imagery, open-source libraries, and SaaS subscriptions integrated into your project are governed by their respective licenses. We'll document anything material in the project handoff.
• We can mention we worked with you. Unless you ask us not to in writing, we may list your name as a client, link to the public site, and use a screenshot in our portfolio.

Project specifics — fees, schedule, payment terms — are set in your SOW. Default terms (overridden by anything in writing):

• Projects start with a deposit. The deposit is non-refundable once we've begun design or development work.
• Invoices are payable within 14 days unless agreed otherwise. Late payments may accrue interest at 1.5% per month or the maximum permitted by law (whichever is lower).
• Care plans, retainers, and AI automation runtime fees are billed monthly in advance and renew automatically unless cancelled with at least 30 days' notice.
• Fees don't include taxes. You're responsible for any sales tax, VAT, or equivalent that applies in your jurisdiction.

You can cancel a project at any time. We'll invoice for work completed through to the cancellation date, hand over everything we've built so far, and refund any unused portion of the deposit on a pro-rata basis. Recurring services (care plans, AI runtime) can be cancelled with 30 days' notice — we won't pro-rate the final month, but we won't charge another one either.

You can browse and use this site freely. You agree not to:

• Submit false, harassing, or harmful content through the form or chat
• Try to break, scrape at industrial scale, or otherwise overload the site
• Use the chat or AI features to attempt prompt injection, jailbreak, or otherwise hijack the assistant
• Use the site to send spam, run phishing, or distribute malware

If we see abuse, we'll block you, no apology required.

We aim for high uptime on hosted projects (typically 99.9%+ on standard plans, set in your SOW). The marketing site at acqengi.com is delivered on a best-effort basis. We're not liable for downtime caused by upstream providers (Vercel, Supabase, GoHighLevel, Cloudflare, AI vendors, etc.) when those outages are outside our control. We'll always tell you when something we ship is having a problem.

We warrant that we'll deliver work on time and in line with the SOW, use reasonable care and skill, and ship something fit for the stated purpose.

We don't promise:

• Specific business outcomes.SEO rankings, AI citations, lead volume, conversion rates, revenue growth — we'll do our best work, but we can't guarantee an algorithm or a customer reacts a specific way.
• Perfect AI behaviour.AI agents and automations are tools, not magic. They can be wrong, slow, or unavailable. We design for graceful failure (human fallback), monitor them, and iterate, but we don't guarantee zero hallucination or zero error.
• That third parties keep their commitments.If a platform you depend on changes its API or pricing in a way that affects your site, we'll work with you to adjust — but we don't indemnify against changes outside our control.

To the maximum extent allowed by law, our total liability for any claim connected to a project or to this site is capped at the fees you've paid us for the work in question over the prior 12 months. We're not liable for indirect or consequential damages — lost profits, lost data we didn't cause, business interruption — even if we've been warned they could happen. Nothing in these terms limits liability for fraud, gross negligence, or anything else that can't be capped by law.

Anything you tell us in confidence stays in confidence — we won't share it without permission, except where we're required to by law. The same goes for us: anything we share with you about our process, pricing, internal tools, or AI configurations is confidential to us. For larger engagements we're happy to sign a separate NDA.

Either of us can end an engagement with reasonable notice. If you terminate for our material breach, we'll refund anything you've prepaid for work not yet done. If we terminate for your material breach (non-payment, abuse, illegal use), we'll keep what we've earned and hand back anything you've already paid for. Either way, sections that should reasonably survive (ownership of delivered code, confidentiality, liability) survive termination.

These terms are governed by the laws of the United States (and, for clients with a more specific jurisdiction, the state or province set in your SOW). Disputes go through good-faith negotiation first, mediation second, and only then to whatever court has jurisdiction.

We may update these terms when something material changes — new services, new tools, regulatory updates. The “Last updated” date below tells you when. For active clients, we'll email any change that affects your existing project so you can ask questions before it lands.

Anything in here you want clarified, push back on, or update for your specific project — email hello@acqengi.com. That's how every good business relationship starts.